DEV HANDICRAFT

Last updated	13 July 2026
Website	devhandicraft.com

Dev Handicraft is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how and why we use it, who may access or receive it, how long we keep it and the rights available to you.

This policy applies when you visit devhandicraft.com, place an order, create an account, contact us or otherwise interact with our website and services.

1. Who We Are

Dev Handicraft is a trading name used by Amit Bhadra, a UK sole trader. For data protection purposes, Amit Bhadra is the data controller responsible for the personal information described in this policy.

Email	devhandicraftworld@gmail.com
Address	Amit Bhadra, 211 Camden Road, London, NW1 9AA, United Kingdom
Website	devhandicraft.com

2. Personal Information We Collect

The personal information we collect depends on how you use our website. We may collect:

• Your name, email address and telephone number.

• Your billing address and delivery address.

• Your order details, including the products purchased, order value and delivery information.

• Your customer account and login information.

• Messages, enquiries and other information you send through our contact form or by email.

• Information relating to returns, refunds, complaints or customer service requests.

• Your marketing preferences, where you choose to receive updates.

• Your IP address, browser type, device information and general website usage information.

• Information collected through cookies and similar technologies.

We may also receive limited information from payment providers, delivery couriers and other service providers, such as payment confirmation, transaction references, delivery updates and fraud prevention information.

Payment information is collected and processed directly by the payment providers displayed at checkout. We do not receive or store your full card or payment details on our own systems.

Certain information is required for us to process and deliver an order. If you do not provide it, we may be unable to accept or fulfil your order.

3. How We Use Your Information and Our Lawful Bases

We only use personal information where we have a lawful reason to do so.

Contract

We use your information where it is necessary to enter into or fulfil a contract with you. This includes:

• Processing and managing your order.

• Arranging payment.

• Preparing, dispatching and delivering your purchase.

• Sending order confirmations and delivery updates.

• Providing customer service.

• Managing returns, refunds, repairs or replacements.

Legal obligation

We may use and retain information where necessary to comply with our legal responsibilities. This includes:

• Maintaining tax, accounting and transaction records.

• Complying with consumer protection and data protection requirements.

• Responding to lawful requests from courts, regulators or government authorities.

• Preventing, detecting or investigating fraud or other unlawful activity.

Legitimate interests

We may use information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. These interests include:

• Responding to questions and enquiries.

• Operating, maintaining and improving our website.

• Protecting our website, customers and business against fraud, misuse and security threats.

• Maintaining appropriate business and customer service records.

• Understanding how customers use our website and services.

• Establishing, exercising or defending legal claims.

Consent

Where required, we rely on your consent to send marketing communications or use optional cookies and similar technologies. You may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of anything we did before it was withdrawn.

4. Marketing Communications

We will only send marketing emails where you have chosen to receive them or where another lawful permission applies. You can unsubscribe at any time by using the unsubscribe option in the email or by contacting us at devhandicraftworld@gmail.com.

Unsubscribing from marketing will not prevent us from sending essential messages relating to an order, payment, delivery, return or customer service request.

5. Who May Access or Receive Your Information

We limit access to personal information and share only what is reasonably necessary for the relevant purpose. Depending on how you use our website, information may be accessed by or shared with:

• Authorised people working for Dev Handicraft in the United Kingdom or Nepal, where access is needed to manage, prepare, pack or dispatch an order or provide customer service.

• The payment providers displayed at checkout, to process payments and help prevent fraud.

• Website hosting, ecommerce, contact form, email and technical service providers used to operate devhandicraft.com, including services supporting Hostinger, WordPress, WooCommerce and WPForms.

• International delivery couriers, including DHL, FedEx, DPD, UPS or another suitable tracked courier used to deliver your order.

• IT security, fraud prevention, analytics and technical support providers.

• Accountants, legal advisers, insurers and other professional advisers where reasonably necessary.

• Government authorities, regulators, courts, law enforcement agencies or other organisations where disclosure is required or permitted by law.

Some service providers act as processors working on our instructions, while others may act as separate data controllers under their own privacy policies.

We do not sell your personal information to third parties.

6. International Access and Transfers

Dev Handicraft is operated by Amit Bhadra, a UK sole trader. Orders are prepared and dispatched from Kathmandu, Nepal. Personal information needed to manage and fulfil an order may therefore be accessed and processed in Nepal by authorised people working for Dev Handicraft.

Information may also be processed outside the United Kingdom by international payment providers, couriers, hosting providers or other service providers.

We use only the information reasonably necessary for the relevant purpose. Where personal information is transferred to a separate organisation outside the United Kingdom and UK data protection law requires a transfer mechanism, we take appropriate steps. These may include relying on UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where applicable.

You may contact us for further information about the safeguards relevant to a particular international transfer.

7. Cookies and Similar Technologies

Our website uses essential cookies and similar technologies to operate important features, including:

• The shopping cart and checkout.

• Customer accounts and login functions.

• Website security and fraud prevention.

• Remembering website and cookie preferences.

We may also use optional analytics or other non essential cookies to understand how visitors use the website and improve its performance. Where consent is legally required, we ask for it before using optional cookies.

You can manage cookie choices through the cookie banner or cookie settings available on the website and can also control or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including the cart or checkout, from working properly.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax and reporting requirements. Our general retention approach is:

• Order, transaction, invoice and accounting information is normally retained for up to six years, or longer where required by law or needed for a dispute or legal claim.

• Customer account information is retained while the account remains active and for a reasonable period afterwards, unless a longer period is required for legal or record keeping purposes.

• General enquiries and customer service correspondence are normally retained for no longer than two years after the most recent contact, unless the information relates to an order, dispute or legal matter requiring longer retention.

• Marketing information is retained until you unsubscribe or withdraw your consent. We may retain limited information on a suppression list so that your request not to receive marketing is respected.

• Security, fraud prevention and technical information is retained only for as long as reasonably necessary to protect and operate the website.

We review the information we hold and delete or anonymise it when it is no longer required.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. These measures may include secure website connections, account protections, access controls, security monitoring and limiting access to people and service providers who need the information for a legitimate purpose.

However, no internet based service or method of electronic storage can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information.

• Ask us to restrict how your information is used.

• Object to certain uses of your information.

• Receive certain information in a portable format.

• Withdraw consent where we rely on consent.

• Object at any time to the use of your information for direct marketing.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a data protection right, email devhandicraftworld@gmail.com with the subject line “Data Protection Request”. We may need to ask for information to confirm your identity. We will normally respond within one month, unless the law allows additional time.

11. Automated Decision Making

Dev Handicraft does not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Payment providers and fraud prevention services may use automated tools under their own privacy policies to assess transactions and reduce fraud.

12. Data Protection Complaints

Please contact us first if you are concerned about how we have collected, used, stored or shared your personal information. Email devhandicraftworld@gmail.com with the subject line “Data Protection Complaint” and include enough information for us to understand and investigate the issue. We will acknowledge and investigate complaints without undue delay.

You also have the right to raise a concern with the Information Commissioner’s Office if you remain dissatisfied. The ICO can be contacted through ico.org.uk.

13. Links to Other Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third party websites. You should review the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal responsibilities. The latest version will be published on this page with an updated revision date. Where a change significantly affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals.

15. Contact Us

For questions about this Privacy Policy, requests relating to your personal information or data protection complaints, please contact:

Name: Amit Bhadra

Email: devhandicraftworld@gmail.com

Address: 211 Camden Road, London, NW1 9AA, United Kingdom