DEV HANDICRAFT

Last updated	13 July 2026
Website	devhandicraft.com

This Shipping Policy explains how orders placed through devhandicraft.com are prepared, dispatched and delivered. It should be read together with our Terms & Conditions and Return & Refund Policy.

Dev Handicraft is the seller responsible for your order. All orders are carefully checked, securely packed and dispatched from Kathmandu, Nepal.

1. Where Orders Are Dispatched From

All orders are prepared and dispatched from Kathmandu, Nepal. Products are checked before dispatch and packed with suitable protective materials for international transport.

2. Product Availability and Dispatch Time

All products are subject to availability. We normally aim to dispatch orders within 3 to 5 business days after the order is placed and payment has been successfully authorised.

If a product is unexpectedly unavailable, or if additional information is required before we can proceed, we will contact you as soon as reasonably possible. If we cannot fulfil an order, any payment received for the affected product will be refunded to the original payment method.

Custom-made or personalised products may require a longer preparation period. Where this applies, the expected timeframe will be agreed with you before the order is accepted.

3. Delivery Destinations and Charges

We currently offer free international delivery to destinations served by our courier partners. Any applicable delivery charge will be clearly displayed before you place your order.

Delivery may be unavailable to certain countries, regions or remote locations because of courier limitations, legal restrictions, import rules or security considerations. If we discover after an order is placed that we cannot deliver to the address provided, we will contact you and issue a full refund if no suitable alternative can be agreed.

Free delivery covers the transport charge only. It does not include customs duties, import taxes, clearance fees or local handling charges imposed by the destination country.

4. Courier, Tracking and Signature

Orders are sent using a suitable tracked international courier. Depending on the destination, product and service availability, this may include DHL, FedEx, UPS or another established courier.

• A tracking number will be sent to the email address provided with the order after dispatch.

• A signature or other proof of delivery may be required because of the value of many of our products.

• The courier may contact you by email, telephone or text message to arrange delivery, request customs information or collect applicable import charges.

5. Estimated Delivery Time

Most orders are expected to arrive within 7 to 14 business days after dispatch. Please allow up to 3 weeks from the dispatch date, as customs processing, courier disruption, adverse weather and seasonal demand may occasionally extend delivery times.

Delivery dates are estimates unless we have expressly agreed a fixed date with you. Where UK consumer law applies and no different delivery period has been agreed, goods will be delivered without undue delay and within 30 days after the contract is formed.

The goods remain at our risk until they are received by you, or by another person you have identified to receive them. This does not apply where you independently arrange a carrier that we did not offer.

6. Customs, Import Duties and Local Charges

Orders dispatched from Nepal may be subject to customs duties, import taxes, clearance fees or local handling charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the customer’s responsibility.

We cannot predict the amount of these charges because they vary by destination, product classification and order value. The courier or local customs authority may contact you before delivery to request payment or additional information.

We will provide accurate customs information and will not undervalue a shipment or mark a commercial purchase as a gift. Customers are responsible for checking any import restrictions that may apply in their destination country.

7. Delivery Address and Courier Requirements

You are responsible for providing a complete and accurate delivery address, telephone number and email address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

You are also responsible for cooperating with reasonable courier and customs requirements, including being available for delivery, arranging redelivery or collection where necessary, and paying any applicable import charges.

8. Delayed, Lost, Refused or Unclaimed Parcels

If tracking has not updated for an unusual period, or your parcel has not arrived within the expected timeframe, please contact us. We will review the tracking information and, where appropriate, raise an investigation with the courier.

If a parcel is returned because the delivery address was incorrect, delivery was refused, the parcel was not collected, courier requirements were not completed or applicable import charges were not paid, we will contact you after the parcel is returned. Any refund or redelivery will be handled in accordance with our Terms & Conditions and Return & Refund Policy, and may be reduced only by costs that we are legally entitled to deduct.

9. Damaged Parcels or Incorrect Items

If the parcel or product arrives damaged, or if you receive the wrong item, please contact us as soon as reasonably possible. Include your order number and clear photographs of the outer packaging, inner packaging, shipping label and product where available.

Please retain the item and all packaging while we investigate. We will provide the remedy required by applicable consumer law and will cover reasonable return costs where the item is faulty, damaged in transit, incorrect or not as described. Further information is available in our Return & Refund Policy.

10. Contact Us

For questions about delivery, tracking, customs or a shipping problem, please contact:

Email	devhandicraftworld@gmail.com
Business address	Amit Bhadra, 211 Camden Road, London, NW1 9AA, United Kingdom
Website	devhandicraft.com

This policy forms part of our Terms & Conditions. Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.